Informal Resolution

Students are encouraged, where appropriate, to resolve concerns informally by discussing the matter with the relevant lecturer, supervisor, Head of Department, Admissions Officer, or administrative office before submitting a formal grievance.

Submission of a Formal Grievance

Where informal resolution is unsuccessful or inappropriate, the student may submit a written grievance to the Office of the Senior Registrar or the designated University office. The submission should include:

• Full name and student registration number.
• Programme and level of study.
• A clear statement of the grievance.
• Relevant dates and circumstances.
• Supporting evidence or documentation.
• The outcome or remedy sought.

Acknowledgement of Receipt

The University shall acknowledge receipt of the grievance within a reasonable period and advise the student of the next steps in the process.