Governance & Policies

This page outlines the foundational philosophies, strategies, and ethical standards that govern Wisdom Bible University South Africa (WBU-SA).

Student Grievance and Appeals Policy

Operational Procedures

The following procedures shall govern the administration of student grievances and appeals at Wisdom Bible University South Africa (WBU-SA):

1. Informal Resolution: Students are encouraged, where appropriate, to resolve concerns informally by discussing the matter with the relevant lecturer, supervisor, Head of Department, Admissions Officer, or administrative office before submitting a formal grievance.
2. Submission of a Formal Grievance: Where informal resolution is unsuccessful or inappropriate, the student may submit a written grievance to the Office of the Senior Registrar or the designated University office. The submission should include:
   • Full name and student registration number.
   • Programme and level of study.
   • A clear statement of the grievance.
   • Relevant dates and circumstances.
   • Supporting evidence or documentation.
   • The outcome or remedy sought.
3. Acknowledgement of Receipt: The University shall acknowledge receipt of the grievance within a reasonable period and advise the student of the next steps in the process.